We are looking for a friendly, organized, and pet-loving Receptionist to be the first point of contact for our mobile pet grooming company. As a receptionist, you will play a key role in scheduling appointments, answering customer inquiries, managing customer data, and supporting our grooming team to ensure smooth daily operations. The ideal candidate is a proactive, detail-oriented individual with excellent communication skills and a passion for pets.

Key Responsibilities:

• Customer Service: Handle all incoming phone calls, emails, and online inquiries with professionalism and warmth, addressing customer questions and concerns promptly.
• Appointment Scheduling: Manage the grooming schedule efficiently by booking, rescheduling, and confirming appointments based on groomers’ availability and location routes.
• Client Coordination: Keep clients informed about their scheduled appointment times and any updates regarding groomer arrival.
• Data Entry: Maintain accurate records of customer information, pet profiles, grooming history, and billing details.
• Route Coordination: Collaborate with the grooming team to optimize daily routes and ensure punctuality at client locations.
• Customer Follow-Up: Send reminders for upcoming appointments and post-service follow-up to ensure customer satisfaction.
• Administrative Support: Perform general office duties such as ordering supplies, and other tasks as assigned by the operations manager.

Key Responsibilities:

• High School Diploma or equivalent; additional training in customer service or office administration is a plus.
• Experience in customer service or receptionist roles (experience in the pet care industry is highly preferred).
• Excellent communication skills (both verbal and written).
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Comfortable with technology, including scheduling software, CRM tools, and online booking platforms.
• Basic accounting skills for handling payments and invoices.
• Passion for animals and an understanding of basic pet care practices is a plus.
• Ability to work independently in a fast-paced environment.
• Problem-solving skills to handle unexpected changes, last-minute bookings, or route adjustments.

Work Environment:

• The role will be based remotely.
• May occasionally be required to interact with pets or groomers on-site to ensure smooth operations.

Benefits:

• Competitive salary based on experience.
• Opportunities for growth within the company.
• Flexible work schedule.
• Employee discounts on grooming services.